Miele X is growing fast, and because of that, we are looking for a Customer Experience Manager. As a Customer Experience Manager, you will focus on setting out the customer experience strategy and continuously improving customer touchpoints. You will be responsible for supporting countries and business units with customer-centric insights and analysis across all Miele touchpoints along the customer journey. The main task is to support all relevant stakeholders on new Customer Experience (CX) initiatives and global projects to deliver a delightful and seamless 360° customer experience. This operational role will help the customer’s voice of the Customer program.
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Since being founded in 1899 Miele has followed its ‘Immer Besser’ (forever better) brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of craftsmanship and design, performance, technology and sustainability. Miele is represented in almost 100 countries. Throughout the world, the family-run enterprise, now in its fourth generation, employs a workforce of around 20000 people.
Agile, innovative, ambitious, open & tech-savy
MIELE X is a newly launched global Digital Hub and innovative platform where cross-functional teams in the area of Marketing, Sales, Analytics and Technology work together to deliver a delightful customer experience in the digital world.
Located in Amsterdam’s vibrant ‘Zuidas’ business district, we provide you a unique start up environment with an enterprise foundation. If you want to work for a leading, global premium “love” brand and are inspired by shaping and take our global digital ambitions to the next level: