The Senior Knowledge Manager is responsible to collect, document and produce knowledge for the Miele X internal Skillbook, a Confluence-based Knowledge Database. Understanding business and development needs of a global organization this position creates and manages self-contained how-tos, cases and training content for different level of knowledge and experiences.
The role is responsible for documenting campaign setups and results, marketing & eCommerce measures and building a vibrant and up-to-date environment of valuable information and inspirational insights and examples.
Your responsibilities
- Work on Miele X digital marketing, eCommerce, Data, Analytics, Legal and HR knowledge base – produce knowledge with best in class talent.
- Implement and operate online training content in English in collaboration with HQ training teams.
- Design and develop editorial plans. Optimize content and formats for intuitive learning, knowledge sharing and democratization of information.
- Run analytics and reports to continuously optimize the content, the UX and keep user active on the platform.
- Partner with internal colleagues and external experts, collaborate with local markets and business units to ensure the highest quality content in a structured and easy to handle environment.
Your profile
- Ideally university degree in business studies, major in marketing / eCommerece management and other relevant fields. 5+ years of professional experience in knowledge management and production.
- Strong communication and organization skills with a hands-on attitude, experienced in agile ways of working.
- Background in training and personal development business, ideally certified trainer with excellent and fluent business English; communication skills in German are a plus.
- Understanding of complex information, campaigns and technologies. Able to transform these informations into snackable and valuable learning contents.
- Ability to work effectively with cross-functional and cross-boarder teams – Willingness to perform and take responsibility, reliable and a confident appearance.
- Creative, ambitious and pragmatic mindset when challenged with a variety of tasks and topics.
our philosophy
Since being founded in 1899 Miele has followed its ‘Immer Besser’ (forever better) brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of craftsmanship and design, performance, technology and sustainability. Miele is represented in almost 100 countries. Throughout the world, the family-run enterprise, now in its fourth generation, employs a workforce of around 20000 people.
Agile, innovative, ambitious, open & tech-savy
MIELE X is a newly launched global Digital Hub and innovative platform where cross-functional teams in the area of Marketing, Sales, Analytics and Technology work together to deliver a delightful customer experience in the digital world.
Located in Amsterdam’s vibrant ‘Zuidas’ business district, we provide you a unique start up environment with an enterprise foundation. If you want to work for a leading, global premium “love” brand and are inspired by shaping and taking our global digital ambitions to the next level:
