The Senior Product Manager (Websites) at Miele X is responsible for from the business concepts to the final product for a specific segment on our ~50 consumer-facing websites of Miele affiliates worldwide. These segments are defined from Acquisition (HomePage, Landing Pages, content pages, MicroSites) over Engagement (Search, Lists, Detail pages) to Retention (Cart, Checkout, Account, Services). The focus for this role will be on improving the engagement of our customers in the customer journey. With a data-driven and premium brand approach, the role is managing the concept, development and design of the specific segment, and coordinates a diverse setup of digital communication functions. Working closely together with the content team, the creative team and IT, this role is an essential orchestrator to set up the Miele brand identity on owned digital touchpoints.
Your responsibilities
- Responsible for feature research, concept and development within a cross-functional agile team, to ensure continuous data-driven improvement of rolled out features.
- End2End responsibility for improving the digital products our customers love with a clear business goal orientation.
- Manage, prioritize and track requirements from different stakeholders and their business impact – with responsibility for KPI improvements in segment. First focus will be on the engagement part of the customer journey (search, lists, detail pages). In your role you will build strong relationship with stakeholders throughout the business.
- Responsible for the product backlog in the role of the product owner – ensure prioritization of stories and quality of feature documentation and changelogs so that changes can be reproduced.
- Collaborate closely with other teams within Miele X, such as; IT to ensure technical website performance and go-live dates, with the complete digital marketing team to get new insights on tools and best practices, as well with QA to ensure automatic test coverage for features in development and after rollout.
Your profile
- Ideally university degree in business studies or information technology and other relevant fields with 4+ years experience in eCommerce for multi-national websites delivering physical goods; in-depth knowledge of current web technologies and different technology providers on a global scale. Experience in SAP Hybris is an advantage.
- Foundational experience working for a premium brand in consumer or FMCG industry with deep market and (premium) consumer behavior knowledge.
- Experienced product owner managing challenging requirements within complex organizations. Profound expertise in different procedure models of software development – especially Scrum.
- Acknowledged communicator with a proactive and hands-on attitude and experience in managing international, cross-functional team and agile ways of working. Fluent business English, additional languages are an advantage.
- Data-driven mindset: Ability to draw conclusions based on analytic reports and KPIs; Ability to manage A/B-tests
our philosophy
Since being founded in 1899 Miele has followed its ‘Immer Besser’ (forever better) brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of craftsmanship and design, performance, technology and sustainability. Miele is represented in almost 100 countries. Throughout the world, the family-run enterprise, now in its fourth generation, employs a workforce of around 20000 people.
Agile, innovative, ambitious, open & tech-savy
MIELE X is a newly launched global Digital Hub and innovative platform where cross-functional teams in the area of Marketing, Sales, Analytics and Technology work together to deliver a delightful customer experience in the digital world.
Located in Amsterdam’s vibrant ‘Zuidas’ business district, we provide you a unique start up environment with an enterprise foundation. If you want to work for a leading, global premium “love” brand and are inspired by shaping and take our global digital ambitions to the next level:
