About Miele   
 
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. 

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

 

About the role

The Digital Direct Business Manager drives the success of the Direct Business organization by owning key cross-functional activities typically handled at the VP level. With an enterprise-wide view, the role fills gaps in ownership and provides the structure, alignment, and senior-level communication needed for organizational effectiveness. The manager leads cross-functional teams, fosters accountability, and promotes collaboration and continuous improvement through clear processes and expectations. As the VP Digital Business Direct’s trusted deputy, the role provides day-to-day leadership and decision support, enabling the VP to focus on strategic priorities while strengthening governance, alignment, and cohesion across the Direct Business organization.

• Serve as the strategic business partner and operational leader to the VP Digital Business Direct, ensuring the organization maintains strategic focus while driving effective execution across teams.
• Represent the VP in selected forums and leadership meetings, acting as an empowered proxy to provide direction, uphold priorities, and ensure momentum on key initiatives.
• Develop and deliver board-level presentations, decision papers, and executive communications that clearly articulate business priorities, performance, and strategic implications.
• Lead, coordinate, and manage cross-functional operating rhythms, ensuring Direct Business initiatives are aligned, resourced, sequenced, and advancing against strategic objectives.
• Oversee progress of key initiatives, proactively identifying risks, interdependencies, and ownership gaps; drive resolution by aligning stakeholders, escalating where necessary, and recommending actionable solutions.
• Drive governance cadence and leadership decision-making readiness, ensuring forums are well-structured, materials meet executive standards, decisions are clearly captured, and outcomes are followed through to completion.
• Act as a trusted advisor, thought partner, and leadership extension to the VP, providing judgment, stabilizing influence, and confidential handling of complex or sensitive matters.
• Lead and champion improvements in ways of working, organizational effectiveness, and change management, fostering a culture of accountability, collaboration, and disciplined execution across the Direct Business.

• Minimum of 8 years of experience within complex Digital or eCommerce environment working in a corporate context with a business responsibility. 
• Experienced leader in multidisciplinary eCommerce team and senior experts 
• Background in consultancy is a pre. Experienced  in executive communication: Skilled in preparing and delivering board-level presentations and materials.
• Business management & structuring: Able to organize complex initiatives and embed governance frameworks while keeping the whole organizational context in mind.
• Political savvy & organizational diplomacy: Skilled at navigating complex stakeholder landscapes at senior management level
• Ideally a degree in business management.