The Senior UX/UI Designer at Miele X is responsible for the customer journey and front-end experience of Miele’s digital platforms. They will be part of the Digital UX/UI team whose mission is to create a premium digital shopping experience.
Through design thinking activities, conducting usability/AB tests, and studying data, they will continuously refine the user experience. This role has an end-to-end responsibility for frontend design, from ideating and prototyping to delivering and optimizing features.
The ideal candidate has in-depth customer behaviour knowledge and understands how to develop responsive e-Commerce concepts and integrate them across various tools and touchpoints for the Miele premium brand.
Your responsibilities
- Create customer-centric e-Commerce customer journeys and translate requirements into brand and product story.
- Design wireframes and UI assets that consider all use cases and represent the premium brand. Contribute to Component Library and Design System.
- Conduct Design Thinking workshops to best understand the customer’s decision-making process.
- Create AB and Usability Tests to gain learnings, conduct competitor reviews and customer surveys, and monitor website data to gain insights for design decisions.
- Partner with Product Manager on features to continuously optimize the user experience, and collaborate closely with IT and Performance.
Your profile
- Ideally university degree in Design, Communications, Marketing, or have similar experience within a related field.
- 5+ years’ experience in UX/UI design preferred with a Digital design portfolio with e-Commerce experience.
- Foundational experience working for a premium brand in consumer or FMCG industry. With an international mindset and fluent business English.
- Have a collaborative team spirit, always striving to learn new things and experienced in agile ways of working.
- Excellent prototyping and design skills (Sketch, Figma, etc) and a deep understanding of new software/web technologies. You have a customer-centric creative mindset and can review both qualitative and quantitative data to inform design decisions.
our philosophy
Since being founded in 1899 Miele has followed its ‘Immer Besser’ (forever better) brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of craftsmanship and design, performance, technology and sustainability. Miele is represented in almost 100 countries. Throughout the world, the family-run enterprise, now in its fourth generation, employs a workforce of around 20000 people.
Agile, innovative, ambitious, open & tech-savy
MIELE X is a newly launched global Digital Hub and innovative platform where cross-functional teams in the area of Marketing, Sales, Analytics and Technology work together to deliver a delightful customer experience in the digital world.
Located in Amsterdam’s vibrant ‘Zuidas’ business district, we provide you a unique start up environment with an enterprise foundation. If you want to work for a leading, global premium “love” brand and are inspired by shaping and take our global digital ambitions to the next level:
